Health Maintenance Organization (HMO) Services for Internally Displaced Persons

HMO Emergency Hotlines for Internally Displaced Persons (IDP)

Frequently Asked Questions

  1. I’ve been evacuated to a hotel and left my medications at home. How can I get new ones, and will I have to pay again?
    You can contact your HMO hotline or speak with Ministry of Health or HMO representatives at the hotel. Each case is handled individually. The HMO can help arrange medication delivery to the hotel if needed.
  2. Can I get medical care at a clinic that isn’t near my place of residence?
    Yes. All members can access their HMO’s facilities. You can also call your HMO’s hotline for help. If you're having trouble booking an appointment through the app, you can do so via the call center.
  3. I’ve been evacuated to a city where my HMO doesn’t have a nearby clinic. Where can I get care?
    Hotels are located in major cities where all HMOs offer services. If you're having trouble, contact your HMO’s hotline.
  4. My medical cannabis permit has expired. How do I renew it?
    Medical cannabis permits issued by the Ministry of Health that expired and were not yet renewed have been automatically extended by 3 months. If your permit was issued by your HMO, please contact the HMO's cannabis hotline.
  5. I left my eyeglasses at home. Am I eligible for new ones?
    You can contact your HMO’s hotline or speak with Ministry of Health or HMO representatives at the hotel. Each request is handled individually.
  6. Am I eligible for transportation reimbursement for dialysis treatment?
    There is no change to transportation eligibility for dialysis. You are eligible for reimbursement of 50% of the cost of an ambulance or taxi, or full reimbursement for public transportation.
  7. Am I eligible for transportation reimbursement for oncology treatments?
    There is no change to transportation eligibility for oncology treatments. You are eligible for reimbursement of 50% of the cost of an ambulance or taxi, or full reimbursement for public transportation.
  8. Where can I get stitches removed or continue treatment after an injury?
    You can go to the nearest HMO facility. If needed, you can also contact your HMO hotline or speak with Ministry of Health or HMO representatives at the hotel.
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