Affected Residents
Health services information for residents whose homes were damaged due to the security situation
Health services information for residents whose homes were damaged due to the security situation
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Ministry of Health Officials Supporting Affected Residents
If you had to move out of your home due to the security situation and are staying in a hotel, the Ministry of Health is committed to ensuring you receive… -
Health Maintenance Organization (HMO) Services for Affected Residents
If you’ve been evacuated and are currently staying at a hotel, we’ve put together answers to common questions about the health services your HMO provides during this time. -
Child Development Services for Affected Residents
If you are evacuated and currently staying in a hotel, we have gathered questions and answers about child development services for affected residents. -
Health Care for Affected Residents Aged 65 and Older
If you are evacuated and currently staying in a hotel, we have gathered questions and answers about services for older adults. -
Nutrition of Affected Residents
Nutrition information for affected residents due to Operation Roaring Lion -
Mental Health Services for Affected Residents
If you are evacuated and currently staying in a hotel, we have gathered questions and answers about accessing mental health services. -
Child Safety in Hotels
Keeping young children safe in hotels -
Making a Hotel Room Safer
If you are staying in a hotel, we gathered some recommendations to help you keep the children at the hotel safe. -
Ministry of Health Hotline at *5400
The Ministry of Health hotline provides information about the health system, even during wartime and emergencies.
Health Maintenance Organization (HMO) Services for Affected Residents
HMO emergency hotlines for affected residents
- Clalit Health Services
- Phone *2700, ex. 7
- WhatsApp hotline 050-886-2700
- Maccabi Healthcare Services
- Phone *3555
- WhatsApp hotline 050-602-2999
- Meuhedet Health Services
- Phone 077-270-3724
- Leumit Health Services
- Phone *507, ex. 9
Frequently Asked Questions
- I’ve been evacuated to a hotel and left my medications at home. How can I get new ones, and will I have to pay again?
You can contact your HMO hotline or speak with Ministry of Health or HMO representatives at the hotel. Each case is handled individually. The HMO can help arrange medication delivery to the hotel if needed. - Can I get medical care at a clinic that isn’t near my place of residence?
Yes. All members can access their HMO’s facilities. You can also call your HMO’s hotline for help. If you're having trouble booking an appointment through the app, you can do so via the call center. - I’ve been evacuated to a city where my HMO doesn’t have a nearby clinic. Where can I get care?
Hotels are located in major cities where all HMOs offer services. If you're having trouble, contact your HMO’s hotline. - I left my eyeglasses at home. Am I eligible for new ones?
You can contact your HMO’s hotline or speak with Ministry of Health or HMO representatives at the hotel. Each request is handled individually. - Am I eligible for transportation reimbursement for dialysis treatment?
There is no change to transportation eligibility for dialysis. You are eligible for reimbursement of 50% of the cost of an ambulance or taxi, or full reimbursement for public transportation. - Am I eligible for transportation reimbursement for oncology treatments?
There is no change to transportation eligibility for oncology treatments. You are eligible for reimbursement of 50% of the cost of an ambulance or taxi, or full reimbursement for public transportation. - Where can I get stitches removed or continue treatment after an injury?
You can go to the nearest HMO facility. If needed, you can also contact your HMO hotline or speak with Ministry of Health or HMO representatives at the hotel.