Information on health care for Israelis unable to return to Israel

Israelis Staying Abroad

If you're currently outside of Israel and unable to return due to the security situation, and you need medication or medical care, you must contact your insurance provider.

Important: To avoid any out-of-pocket expenses that may not be reimbursed, contact your health insurance support center with any questions.

Extending Your Health Insurance Coverage

It’s very important to contact your travel health insurance emergency center to confirm the expiration date of your coverage and extend it if needed.

Getting Medical Care

  • In a medical emergency – Go to the nearest hospital and immediately contact your insurance company’s emergency center.
  • If it’s not urgent – Contact your insurance company’s support center for instructions. They may refer you to doctors or facilities abroad that are part of their network.

Purchasing Medication

If you need medication, contact your insurance company’s support center for detailed guidance.

Support from Israeli HMOs for Members Abroad

  • Meuhedet Health Services
    • 24/7 medical phone service center. You can receive advice and guidance on a wide range of services. This service is available by phone only and not via WhatsApp.
  • Maccabi Health Services
    • Digital Access – How to access your medical file without an internet connection
    • Maccabi in Emergencies – Emergency information for members abroad, including access to medical files and FAQs
  • Clalit Health Services
    • You can consult online with family doctors, pediatricians, and dermatologists by calling the online medical center from abroad. A Clalit representative will call you back to arrange a consultation.

To access this service, you must call from a smartphone with an Israeli phone number. Call charges are the customer’s responsibility, depending on your mobile provider’s rates.

Submitting a Special Request for "Safe Return" to Israel

Information about submitting a "Safe Return" request for Israelis who meet the criteria for special cases is available on the Ministry of Transport and Road Safety website.

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