Coping with emergencies, emotional support, and wartime daily routine

Emotional First Aid in Case of Emergency

Video: Guidelines for Providing Emotional First Aid in Traumatic Stress Situations

The Ministry of Health has devised four steps for providing emotional first aid in emergencies: commitment, encouragement, asking, and construction.

  1. Commitment and providing a sense of safety
  2. Encouragement to take effective actions
  3. Asking simple questions
  4. Constructing the sequence of events

Anyone can follow these steps to assist those who are stressed. The process is brief and straightforward.

1. Commitment: make the person facing you feel that you are with them

In times of distress, make the person facing you feel that you are committed to helping them; hold their hand to provide them with a sense of safety. You may also say, "You are not alone. I am right here!"

2. Encouragement: prompt the person facing you to take effective and simple actions

A sense of helplessness increased distress. You should encourage the person facing you, who is visibly distressed, to take such simple actions as

  • Contacting relatives
  • Collecting contact numbers

3. Asking: ask simple questions that allow for thinking and choosing

You should avoid asking questions about the person's feelings, since overwhelming emotions exacerbate the distress. Instead, you should ask simple questions about the incident, for example:

  • How long have you been here?
  • Where do you need to go?
  • Would you like to get there or would you like to call your family first?
  • Did you arrive alone?

4. Construction: recreating the sequence of events

People in distress may suffer from confusion; they may have difficulty forming their thoughts into sentences, and they do not remember what happened. Describe to them the sequence of events that took place in order to help them organize their thoughts and ease their confusion. Stress that the threatening incident is over.

More on emotional first aid on the mental health website

Video: Psychological First Aid with Arik Ze’evi

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